Southwest Ohio

Veterinary Managers


SOVMA Fall Conference

  • Thu, November 17, 2016
  • 9:00 AM - 4:00 PM
  • Oscar Event Center at Jungle Jim's International Market, 5440 Dixie Hwy, Fairfield, OH 45014


  • Price includes all conference materials, lunch, and refreshments.

    The first registered attendee from a practice is at full price ($50.00), additional attendees from the same practice are discounted 50% ($25.00). To take advantage of the discount, additional attendees must be registered as guests on the first registered attendee. If you have any trouble with this, please contact Ben Spinks at or 937-361-4833.
  • This registration type is only available to representatives of sponsor organizations (HenrySchein, Faithful Companion Pet Cremation Services, Zoetis, VetsFirstChoice, and Blue Veterinary Diets)

To proceed with registrations, please click on the "Register" button below.
Registration is closed

Managers, doctors and staff members interested in leadership are invited to join us for the Southwest Veterinary Managers Association's first annual Fall Conference. 

 Unique Opportunity to Network and Connect with Your Peers

5 Hours of Advanced Management CE

Roundtable Discussions

Door Prizes

Lunch, Drinks and Snacks

Venue: Oscar Event Center at Jungle Jim's International Market: 5440 Dixie Hwy., Fairfield, OH 45014 (513-674-6055)

Date & Time: Thursday, November 17th, 9:00am-4:00pm (registration opens at 8:15am)

CE Credits: 5 hours of management CE (OVMA, KVMA and VHMA approved)

Registration Fee: $50 per attendee - includes conference materials, lunch, drinks and snacks. Additional attendees from the same practice are eligible for a $25 registration discount.

Sponsors: Conference sponsors include HenrySchein, Faithful Companion Pet Cremation Services, Zoetis, VetsFirstChoice, and Blue Veterinary Diets. 

[Click Here to Register Now]

Program Descriptions

Session 1 (8-9am)

Get Your Pharmacy Business Back - How to Make Your Pharmacy Profitable (Kelly Capasso)

The veterinary pharmacy is a critical part of any practice, and while the fight to take it away from veterinarians continues to grow, we must develop a strategy to compete and provide the care and services that our clients expect and our patients need. Learn how to remain profitable by identifying challenges and providing the solution yourself. Attendees will walk away with a easy to execute plan to reduce expenses, improve compliance, increase client satisfaction, and grow revenue.

Session 2 (10-11am)

Creating a Compassion Fatigue Aware Workplace (Brandon Hess)

How do I identify it? How do I manage it? It is a common term that is used in Veterinary Practices, but are you and your staff using it appropriately? Brandon Hess CVPM, CCFP will provide you with the tools necessary to increase your job satisfaction and decrease your practice's attrition rate through normalizing Compassion Fatigue. Through his personal experiences and education Brandon will answer the questions above and shed light on this topic that dramatically impacts our industry.

Session 3 (11am-noon)

Roundtable Discussions

Topics anticipated: compassion fatigue, employee recruitment, employee on-boarding, phase training and levels programs, and more.

Session 4 (1-4pm)

Key Performance Indicators That Matter (Brenda Tassava)

It’s 2016… not 1990! It’s time to look at key performance indicators in a different way. So many things have changed in the veterinary profession in the past 5 years, let alone the past 25 that we need to be measuring our practices’ success through a different lens. Join Brenda Tassava, CVPM, CVJ as she presents the key performance indicators that are meaningful to practice managers today. You will learn how to measure these KPIs, set goals around them, and track and monitor your progress as you put some forward-thinking action plans in place for your teams.

Conference Schedule

 8:15am Registration Opens
 9:00am Session 1: Get Your Pharmacy Business Back (Kelly Capasso)
 10:00am Session 2: Compassion Fatigue (Brandon Hess)
 11:00am Morning Break: Refreshments & Networking
 11:15am Session 3: Roundtables 
 12:00pm Lunch
 1:00pm Session 4: Key Performance Indicators That Matter (Brenda Tassava)
 2:30pm Afternoon Break: Refreshments & Networking
 2:45pm Session 4 continued...
 4:00pm End of Conference

Meet the Speakers

Brenda Tassava, CVPM, CVJ

Brenda Tassava is an artist turned management consultant, so she’s always looking at things from a unique and creative perspective. She brings more than 18 years of practical veterinary business experience to her practice consults. Recently relocated to New Orleans, Brenda is looking forward to building relationships with veterinary practice teams throughout the southern region, while continuing to serve her practices in the Midwest.

The author of the book, Social Media for Veterinary Professionals, and an experienced leader who has taken practices to award-winning levels of recognition when it comes to workplace culture, Brenda approaches consulting in a “whole-istic” manner. She believes that when you invest in great people and paint a vision for them to work towards, prosperity and profitability are natural outcomes.

A certified veterinary practice manager since 2004, and a certified veterinary journalist since 2011, Brenda Tassava is an active member of the Veterinary Hospital Managers Association (VHMA), VetPartners, the American Animal Hospital Association (AAHA), and the American Society of Veterinary Journalists (ASVJ). She served as a volunteer board member on the CVPM board of directors for more than six years, and is a co-founding member of the Veterinary Management Association of Indiana.

When Brenda’s not busy lecturing and visiting practices all over North America, you’ll find her in her art studio, painting and chatting away with Eowyn, her African Grey parrot.

Brandon Hess, CVPM, CCFP

Brandon Hess spent 10 years in the management trenches, first as a companion animal veterinary hospital manager and from 2014 to 2016, as the manager of a large specialty practice in Ohio. He’s led initiatives and worked with veterinary staff members and managers to help them become leaders and strong team members. After leaving specialty medicine he joined Tassava Consulting as an Associate Practice Management Consultant.

Brandon says his work has taught him that most team members are dedicated to patient care and enjoy their work, but not nearly as much as they could because of communication issues, client and team member conflicts, and the challenging situations they face in the practice of veterinary medicine. He says his role is to help team members navigate these uncomfortable waters and master new skills to enjoy their work and feel confident in their roles.

Brandon majored in psychology and before joining the veterinary world, he held leadership positions in other industries and athletic organizations. His veterinary business focus is leadership development, compassion fatigue, communication strategy, conflict resolution and human resources. Brandon brings this diverse experience and unique perspective on leadership and training techniques to all of his work today. He says his goal is to give you, your support team, and managers the tools they need to develop into effective communicators and leaders in your practice.

Brandon lives in Liberty Township, Ohio with his wife, 3 dogs and 3 cats. Brandon was the Practice Manager for the 2016 AAHA Specialty Practice of the Year, and he is one of the founding members of the Southwestern Ohio Veterinary Management Association.

Kelly Capasso

Kelly Capasso has dedicated her career to veterinary medicine and has loved every minute of it. With more than 22 years of experience working in a variety of environments, she has held the title of almost every role a clinic can offer. For the past 12 years she has delighted in managing two large practices near Dayton, Ohio, and leading a team of more than 60.

Her previous veterinary experiences include shelter medicine, an emergency and critical care hospital, and two single doctor practices. Kelly earned her Bachelor of Science degree from The University of Findlay, where she majored in pre-veterinary medicine and biology.

Kelly’s passion for the industry she calls home comes from building relationships inside the clinic with clients and team members, and outside with other practices. She seeks to advance veterinary medicine by providing exceptional care and service to patients, clients, and the community by diversifying practices and empowering staff and believes that collaborating with others is a critical component to success.

She is a Certified Fear Free Professional, a proud member of the Veterinary Hospital Managers Association (VHMA) and the American Animal Hospital Association (AAHA), a contributing writer to DVM360, co-founder of the Southwest Ohio Veterinary Managers Association, is a national speaker, and enjoys consulting with other practices and industry professionals.

Kelly, her husband and two daughters, share their home with two lazy dogs, three rescue cats and two very, very, ornery Amazon parrots. In her free time she enjoys kayaking, traveling, pottery, gardening, and playing the cello very badly.

Frequently Asked Questions

Q. Who should attend the SOVMA Fall Conference?

A: Anyone working in the industry that's interested in management and practice development to encouraged to attend. This includes Practice Managers, Veterinarians, Team Leaders and any other staff members in a positions of influence.

Q: Aside from the conference registration fee, are there any other expenses that's I should anticipate?

A: Conference materials, lunch, drinks and snacks are all covered by your registration fee. There may be an opportunity to take a guided tour of the neighboring Jungle Jim's Market following the conclusion of the conference. Any fees associated with this optional tour would be the attendee's responsibility.

Q: Since registering, I've had something come up and I'm not able to attend the conference. What's the refund policy on registration fees?

A: If you'd like to cancel your registration and receive a refund, please contact us at by Friday, November 11th at 5:00pm for a full refund. Refunds are not available past that point.

[Click Here to Register Now]

A printable event flyer for this conference is available for download (click here)

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