Managers, doctors and technicians are invited to join us for an educational presentation and discussion focused on Curiosity May Have Killed the Cat but it Could Save Your Practice: Communication, conflict, and resistance to change cost veterinary practices lots of time and money. During our program, Brandon Hess will use his psychology degree and industry experience to provide you with effective communication and conflict management strategies. You'll learn techniques for handling upset clients, approaches to addressing internal conflicts within your practice, and development strategies for training your team in these same areas.
Venue: Carrabba's Italian Grill (900 Miamisburg Centerville Rd., Washington Township, OH 45459) 937-438-9690
Date/Time: Wed. April 27th, Registration 7:00pm, Presentation and Discussion 7:30-9:00pm
RSVP: Online at http://www.sovma.org/event-2218819 or email Ben Spinks at firstname.lastname@example.org
Event Sponsor: Elanco
If you have any questions about event, please contact Ben Spinks (email@example.com 937-361-4833).
Brandon Hess, CVPM
Brandon Hess spent 10 years in the management trenches, first as veterinary hospital manager of multiple companion animal practices then as the Practice Manager of a large multi-specialty practice (2016 AAHA Specialty Practice of the Year).
Brandon majored in psychology and before joining the veterinary world, he held leadership positions in other industries and athletics organizations. He brings this diverse experience and unique perspective on leadership and training techniques to all of his work today. He says that the key to winning in veterinary practice is happy clients. Happy clients are the result of empowered and educated team members who feel successful in their roles.
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A printable PDF event flyer for this meeting is available for download at: https://goo.gl/Q5VEqx